The best Customer Experience newsletters

A customer experience and tech newsletter from a practitioner who writes candidly about career life, workplace absurdities, and AI skepticism in CX. Readers get personal essays, commentary on industry deals and AI customer-service trends, and curated resources, a job board, and career tools.

A personal blog from a web developer and entrepreneur, mixing customer-experience critique (a gym's hidden fees and unrequested changes) with reflections on running a managed Ghost hosting business and handling LLM-generated support tickets. The issues offer first-person anecdotes and business opinion rather than step-by-step tutorials.

Jehad Ali's newsletter offers design leadership perspectives on AI-first product work, from explainers on Model Context Protocol to a multi-part series on building experimentation cultures and 'small miracles' for customers. Readers get practical, experience-based guidance for design leaders and product teams adapting to AI.

A biweekly newsletter that explains recent AI research and product developments, such as OpenAI o1, explainable AI and NotebookLM, and what they mean for building AI products. It also offers practical guidance for customer experience teams adopting generative AI, alongside promotion of the author's courses.

A London-focused and industry-news newsletter covering conversational AI, including meetup announcements, practitioner talks, and reports on agentic commerce standards such as American Express's Intent Intelligence and Sierra and Meta's Personal Agent Protocol. Readers get a quick run-down of recent developments and events in the conversational AI and AI agent space.

PodStreet is a free weekly briefing network that distills 350+ business podcasts into digests on marketing, customer experience, sales and venture. Each issue summarises a handful of themes with named podcast guests and offers a short pitch for custom white-label digests.

A podcast-style newsletter from hosts Chuck Moxley and Nick Paladino, each issue promoting an episode with a guest on reducing digital friction in customer experiences. Readers get episode summaries and actionable takeaways on AI in digital experience, product launches and KPIs.

A company blog from the Tix ticketing platform covering product features, event-organising tips and company perspectives. Readers get how-to guidance for selling event tickets, plus promotional posts about the platform's expansion and team views.

This is a corporate blog-style newsletter from a reputation advisory firm, presenting case studies and product pitches for its own services and a matchmaking platform. Readers get marketing narratives about agency selection, CX campaigns for a bank, and luxury positioning for a floral studio, with little independent insight.

A company blog from Anyreach covering how AI voice and agentic platforms are being adopted in the business process outsourcing (BPO) industry. It offers benchmarks, deployment timelines and go-to-market patterns, framed around the vendor's own platform.

A Ghost newsletter from a support professional offering a weekday tip on running customer support on Intercom, plus pointers to related CX podcasts. The excerpts are mostly promotional copy and podcast blurbs, with little original reporting or analysis.