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The CX Frontline

Ghost
the-cx-frontline.ghost.io· irregular· Published 7 months ago

A short-form newsletter on customer experience strategy, contact center operations and AI transformation, offering opinionated takes on where the field is heading in 2026. Readers get concise trend commentary on AI architecture, QA coverage, the changing contact center manager role and effort-based metrics.

cx strategycontact centercontact center quality assuranceai agentscustomer effort scorecontact center manager
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