The best Customer Success newsletters

A customer success community newsletter that shares practical templates such as a retention fire drill worksheet, practitioner-sourced advice on fractional CS leadership, and promotion for webinars and streamed talks. Readers get tools and event notices for customer success work, though much of the content promotes the organisation's own events and membership.

A vendor-run newsletter from BuildBetter covering product and sales/customer-success practice, with how-to guides on renewal call preparation, botless call recording and AI notetaker comparisons. Readers get step-by-step methods and templates, though much of the material promotes the publisher's own tools.