The best Customer Support newsletters

Bookmarked covers knowledge bases, customer support and documentation practice, with analysis of research, industry trends and AI tooling. Issues combine data (such as customer rage surveys), technical explainers like MCP, and critical takes on vendor claims about self-updating help content.

A weekly newsletter that explains how to put Zendesk's AI and automation features into practice, covering AI Agents, Action Flows, Custom Agents and Agent Workspace. It offers product-focused analysis and practical guidance for customer support teams.

This newsletter from Ribbo AI, a vendor of AI customer support tools, offers practical how-to content on connecting AI chatbots to Facebook Messenger, buying conversational AI platforms, and using ChatGPT in small businesses. Readers get step-by-step setup guidance and evaluation frameworks, though the material is closely tied to the vendor's own product.

Geckoboard's blog offers guides on Zendesk reporting and support tooling, with a strong product promotion angle throughout the excerpts. Readers get comparisons of Zendesk MCP servers, dashboard options that avoid a plan upgrade, and roundups of Zendesk apps, mostly framed around Geckoboard's own offering.

This is the help center and changelog for LiveChatAI, a chatbot product, with step-by-step guides for integrations such as HubSpot, Zendesk ticket import and Zendesk live agent handoff. Readers get practical setup instructions, prerequisites and troubleshooting for connecting LiveChatAI to support tools.

Release announcements from the team behind Chaskiq, an open-source customer support and live chat platform. Each issue lists the version's features, dependency upgrades and bug fixes, such as the Dante2 to Dante3 editor migration and the plugin marketplace.

A company blog from Saleae, a maker of logic analyzers, mostly sharing podcast appearances, customer-support process videos and previews of its Automation API. Readers get a light look at the company's people and products rather than deep technical tutorials.

The Raven Stack publishes affiliate-driven buying guides comparing SaaS tools, such as Intercom and ManyChat alternatives, plus promo-code pages. Readers get price comparisons and recommendations, though the pieces lean promotional and offer limited original reporting.

A Ghost newsletter from a support professional offering a weekday tip on running customer support on Intercom, plus pointers to related CX podcasts. The excerpts are mostly promotional copy and podcast blurbs, with little original reporting or analysis.

This is promotional content from Octopods, a vendor selling an integration between LINE or WhatsApp and HubSpot. The posts explain how messaging conversations can be linked to HubSpot contacts and deals, with the product presented as the solution throughout.

This is the Turkish help-center feed for the Exxen streaming service, publishing subscription price updates, app update notices for Android TV and other platforms, and support contact details. It offers practical account and billing information rather than newsletter-style commentary.

A help-desk style newsletter from Ortus4C offering generic Turkish-language articles on chatbot strategy, customer support and AI-era product strategy. Its articles are general, list-based advice with little specific detail or original reporting.