2 newsletters, ranked by editorial quality and how recently they published. Looking for something more specific? Search instead.
A weekly newsletter that explains how to put Zendesk's AI and automation features into practice, covering AI Agents, Action Flows, Custom Agents and Agent Workspace. It offers product-focused analysis and practical guidance for customer support teams.
Geckoboard's blog offers guides on Zendesk reporting and support tooling, with a strong product promotion angle throughout the excerpts. Readers get comparisons of Zendesk MCP servers, dashboard options that avoid a plan upgrade, and roundups of Zendesk apps, mostly framed around Geckoboard's own offering.
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