A knowledge management practitioner shares practical advice on audience analysis for writing and on how employees at any level can champion better knowledge sharing in their organisation. The newsletter mixes personal anecdotes, a light poem about corporate life, and actionable steps for documenting and surfacing organisational knowledge.
Website: https://www.knowledgedocumented.com/
Essays and analysis for people who run campaigns and volunteer groups, covering why tools get adopted or ignored and how to organise effectively. Recent issues also take on AI industry economics and the real-world impact of protest against data centres, with sourced figures and clear argument.
Bookmarked covers knowledge bases, customer support and the people who run them, mixing data-driven analysis with practical guidance on using AI in documentation. Recent issues examine customer rage survey data, when to use MCP to draft help articles, and the limits of self-healing knowledge bases.
A personal-practice newsletter on building a Notion-based second brain and designing how AI accesses personal notes. It explores how to avoid generic, flattering AI output by structuring context and search so the AI can challenge the author's thinking.
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