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STAARS Leadership Insights

Ghost
staars.ca· irregular· FR· Published 3 months ago

A Quebec leadership coach shares lessons from 40 years in international hotel management, presented in a bilingual French-English briefing. The current installment of a six-part series on presence and welcome examines how categorising guests before listening undermines genuine hospitality.

leadershiphospitalitéhotel managementcustomer experienceaccueilservice clientcoachingguest relationsstaff trainingbilingual newsletterquebec businessp.a.c.e. series
Platform
Ghost
Frequency
Irregular
Latest issue
Aug 6, 2026
Language
French
Written for
Hotel managers, leaders and coaches seeking people-centred management insight
Tone
conversational
Tracked since
Oct 26, 2026

Website: https://www.staars.ca/