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the anAIyst

Ghost
anaiyst.com· weekly· Published 4 months ago

A practitioner newsletter on how AI and customer experience fail when organisations ship their internal silos, using concrete retail anecdotes and economics such as Conway's law and breakage fees. Readers get sharp, opinionated analysis of why customer-facing systems are disconnected and what agent-mediated markets could change.

conway's lawcustomer experience strategyai agentsloyalty program breakageshrouded attributesomnichannel integrationcontact centre aienterprise architectureorg chart designcustomer serviceoverdraft feesdigital transformation
Platform
Ghost
Frequency
Weekly
Latest issue
Jul 1, 2026
Language
English
Written for
Customer experience leaders, product managers and executives working on AI strategy
Tone
opinion
Tracked since
Oct 24, 2026

Website: https://www.anaiyst.com/