A practitioner newsletter on customer success leadership, covering churn warning signals, the financial cost of reactive CS, and how AI changes the CSM role. Each issue pairs concrete frameworks drawn from the author's experience at large software companies with actionable guidance for CS and revenue leaders.
Website: https://csintheaiera.com/
A practitioner newsletter on how community work intersects with product, marketing, sales and customer success, especially when community is integrated into go-to-market. Issues offer frameworks such as a community readiness assessment and essays on designing what members see next.
A series-driven newsletter offering frameworks for customer success, revenue ownership and enterprise AI adoption, backed by cited industry surveys. Readers get structured arguments and proposed operating models for restructuring CS teams and deciding which processes suit agentic AI.
A Spanish-language blog and community for Customer Success professionals in Latin America, offering guides, metrics and playbooks on retention and expansion. Its issues cover health scores, data silos across support, CRM and CS platforms, and scaling CS teams without adding headcount, drawing on the author's experience at a B2B fintech.
A weekly newsletter from an experienced customer success practitioner covering practical problems in customer success work, such as why success plans go unread and how CS teams drift into operations roles. Each issue mixes opinion with real account stories and concrete details about how the work was done.
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