A customer support and internal training page for EBT Experts products, covering setup checklists and how-to guides for retail and gas station systems. Readers get short procedural instructions such as preparing a connect box for installation and setting up remote support software.
Website: https://ebt-experts.ghost.io/
Bookmarked covers knowledge bases, customer support and the people who run them, mixing data-driven analysis with practical guidance on using AI in documentation. Recent issues examine customer rage survey data, when to use MCP to draft help articles, and the limits of self-healing knowledge bases.
A weekly newsletter that explains how to put Zendesk's AI and automation features into practice, covering AI Agents, Action Flows, Custom Agents and Agent Workspace. It offers product-focused analysis and practical guidance for customer support teams.
A curated newsletter covering community management and AI, with commentary on how AI and community platforms are becoming operational infrastructure. Each issue pairs news items, such as vendor launches and industry reports, with analysis of what they mean for community teams.
This newsletter from Ribbo AI, a vendor of AI customer support tools, offers practical how-to content on connecting AI chatbots to Facebook Messenger, buying conversational AI platforms, and using ChatGPT in small businesses. Readers get step-by-step setup guidance and evaluation frameworks, though the material is closely tied to the vendor's own product.
One short email a week with hand-picked newsletters from the index. Free, no spam, unsubscribe anytime.
