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KRISTIN TAYLOR

Ghost
kristintaylor.io· irregular· Published 16 days ago

Kristin Taylor writes practical essays for transit agency staff on rider communications, customer experience, and the data and technology systems behind service. Each issue draws on her consulting work, including MBTA projects, to explain how information and systems shape what riders experience during disruptions.

transit agenciesservice disruptionsrider communicationsgtfsgtfs-realtimetransit datatouchpoint mappingmbtaparatransittransit technology ecosystemcustomer informationreal-time transit
Platform
Ghost
Frequency
Irregular
Latest issue
Oct 8, 2026
Language
English
Written for
Transit agency staff and customer experience professionals
Tone
practical
Tracked since
Oct 23, 2026

Website: https://www.kristintaylor.io/