A support professional and parent shares practical tutorials, lessons from a decade in customer support, and AI workflow tips, mixed with everyday life. Readers get candid, experience-based advice on tools, support craft and how AI changes knowledge work.
Website: https://www.screenbetween.us/
Bookmarked covers knowledge bases, customer support and the people who run them, mixing data-driven analysis with practical guidance on using AI in documentation. Recent issues examine customer rage survey data, when to use MCP to draft help articles, and the limits of self-healing knowledge bases.
CX Tapes is a practitioner newsletter on customer experience, covering Zendesk configuration best practice, support strategy and leadership. Issues mix opinion on using contact volume as a signal for fixing root causes with hands-on guidance on help centres and trigger hygiene.
A weekly newsletter that explains how to put Zendesk's AI and automation features into practice, covering AI Agents, Action Flows, Custom Agents and Agent Workspace. It offers product-focused analysis and practical guidance for customer support teams.
A curated newsletter covering community management and AI, with commentary on how AI and community platforms are becoming operational infrastructure. Each issue pairs news items, such as vendor launches and industry reports, with analysis of what they mean for community teams.
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