Bookmarked covers knowledge bases, customer support and the people who run them, mixing data-driven analysis with practical guidance on using AI in documentation. Recent issues examine customer rage survey data, when to use MCP to draft help articles, and the limits of self-healing knowledge bases.

CX Tapes is a practitioner newsletter on customer experience, covering Zendesk configuration best practice, support strategy and leadership. Issues mix opinion on using contact volume as a signal for fixing root causes with hands-on guidance on help centres and trigger hygiene.

A weekly newsletter that explains how to put Zendesk's AI and automation features into practice, covering AI Agents, Action Flows, Custom Agents and Agent Workspace. It offers product-focused analysis and practical guidance for customer support teams.

A support professional and parent shares practical tutorials, lessons from a decade in customer support, and AI workflow tips, mixed with everyday life. Readers get candid, experience-based advice on tools, support craft and how AI changes knowledge work.