Custral's blog pairs product marketing for its full-cycle CRM with general essays on AI in customer support and the customer loop versus funnel idea. Readers get a clear pitch for the product and some commentary on AI and customer experience, though much of it is promotional or drawn from familiar business ideas.
Website: https://blog.custral.com/
Short, practical posts on quirks and workarounds in Dynamics 365 Customer Insights - Journeys, covering dynamic content blocks, pausing live journeys and journey end dates. Readers get specific behaviour explanations and step-by-step fixes for real-world marketing automation issues.
This newsletter from FireOak Strategies offers practical guidance on strengthening the technology and information foundations inside organizations, covering inherited IT configurations, knowledge management permissions, and CRM implementation decisions. Readers get a consultant's view of how to step back from daily firefighting and make deliberate choices about systems, access, and processes.
A personal newsletter on CRM, RevOps and marketing in tech and construction, mixing career anecdotes with explanations of core concepts. Readers get reflective takes on working with AI and plain-language primers on how marketing, sales and customer success connect.
Simon Schubert shares detailed case studies of practical business process and automation projects, mostly for nonprofits, covering CRM migrations, HubSpot-to-Sheets/Notion sync architecture, and form and workflow rebuilds. Readers get concrete design decisions, failure-mode considerations and lessons from real rollouts.
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