A Vietnamese blog from the call-center software vendor UCALL, publishing promotional articles on multichannel customer care, callbots and telesales cost. The excerpts promote the vendor's AI voice products and Zalo and Messenger integration, with little independent analysis.
Website: https://cms.ucall.vn/
Ein Salesforce-Berater zeigt in praxisnahen Artikeln typische Altlasten in Service-Cloud-Orgs, etwa das seit Februar 2026 nicht mehr unterstützte Legacy Chat, sowie Entscheidungshilfen zwischen CRM-Wechsel und Optimierung. Die Leser erhalten konkrete Prüfkriterien und Handlungsreihenfolgen für Service Cloud, Agentforce und Salesforce-Automatisierung.
Essays from a former senior tech leader on judgment, restraint and consequences in leadership, drawing on personal career stories and examples from Amazon and elsewhere. Readers get reflective, concrete takeaways on avoiding borrowed ambitions and designing systems with slack.
A Quebec leadership coach shares lessons from 40 years in international hotel management, presented in a bilingual French-English briefing. The current installment of a six-part series on presence and welcome examines how categorising guests before listening undermines genuine hospitality.
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