This newsletter offers short, principle-driven essays on how Customer Success practitioners should use AI and executive-facing tools such as dashboards and QBR decks. It emphasizes human judgment, narrative framing and clear boundaries over tool-driven automation.
Website: https://www.thecscompass.com/
A series-driven newsletter offering frameworks for customer success, revenue ownership and enterprise AI adoption, backed by cited industry surveys. Readers get structured arguments and proposed operating models for restructuring CS teams and deciding which processes suit agentic AI.
A practitioner newsletter on customer success leadership, covering churn warning signals, the financial cost of reactive CS, and how AI changes the CSM role. Each issue pairs concrete frameworks drawn from the author's experience at large software companies with actionable guidance for CS and revenue leaders.
A podcast-companion newsletter in which two customer experience leaders discuss customer experience, customer success and career topics, with episode notes and takeaways. Issues cover unwritten career rules, how to tell whether a company is truly customer-centric, and a book club discussion on our relationship to work.
A vendor-run newsletter from BuildBetter covering product and sales/customer-success practice, with how-to guides on renewal call preparation, botless call recording and AI notetaker comparisons. Readers get step-by-step methods and templates, though much of the material promotes the publisher's own tools.
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