A customer success professional shares advice on managing customer risk, building account escalation teams, and measuring Technical Account Management programs. Posts mix practical metric lists and staffing criteria with a fair amount of generic motivational framing.
Website: https://www.toddjacobsenstrategies.com/
A series-driven newsletter offering frameworks for customer success, revenue ownership and enterprise AI adoption, backed by cited industry surveys. Readers get structured arguments and proposed operating models for restructuring CS teams and deciding which processes suit agentic AI.
A practitioner newsletter on customer success leadership, covering churn warning signals, the financial cost of reactive CS, and how AI changes the CSM role. Each issue pairs concrete frameworks drawn from the author's experience at large software companies with actionable guidance for CS and revenue leaders.
A weekly newsletter from an experienced customer success practitioner covering practical problems in customer success work, such as why success plans go unread and how CS teams drift into operations roles. Each issue mixes opinion with real account stories and concrete details about how the work was done.
A podcast-companion newsletter in which two customer experience leaders discuss customer experience, customer success and career topics, with episode notes and takeaways. Issues cover unwritten career rules, how to tell whether a company is truly customer-centric, and a book club discussion on our relationship to work.
One short email a week with hand-picked newsletters from the index. Free, no spam, unsubscribe anytime.
